Our Product

How do I know What size to order? To determine the correct size, measure your favorite bracelet from end to end including the clasp (if part of the clasp clips inside the other, do not include the part of the clasp that clips inside) or measure around your wrist across the wristbone and add 3/4" to 1".

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How many strands can I get on one bracelet? Up to four strands.

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Do I have to get names on every strand? No, some customers like three strands with one name in the middle or a blank strand in the middle with names on the outer two strands. Order the desired number of strands and when specifying names leave the fields blank for the strands with no names.

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Can I have more than one name on a strand? Yes, some customers request one strand with more than one name. Most of the time the names are separated by several beads. Be aware that two longer names may not fit on a single strand, but in most cases this is possible. The total number of letters for the two names together should be no more than fourteen. To order, simply select the one strand option, then enter both names in the "enter name for strand blank". The names should be separated by at least five blanks so that it will be clear that these are two separate names.

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Can I add another name later? Yes. Just order a one strand bracelet in your bracelet style. Then, in the comments box on the last step of check-out, make sure to state that you are sending your bracelet back to have a strand added. If you do not have our shipping address, please click HERE. Be sure to bookmark our site for easy reference in the future.

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How do I clean my jewelry? Keeping your jewelry in an airtight container when not wearing it will help to keep it clean. When cleaning is necessary, use our custom made cleaning cloth which comes free with each MommyBracelet® you order.

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How do I know that I am getting a quality product? Our keepsakes are hand strung on 49-strand nylon coated, stainless steel beading wire, the finest available. We have conducted extensive research to find the best beads for our jewelry-your satisfaction is absolutely guaranteed.

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Shipping Information

How do I take advantage of FREE shipping? Simply select Standard Shipping (USPS first class) at step 3 of check-out. If you chose this option, you can expect your order to arrive within two weeks. If you need to ship outsided of the continental United States, you may also take advantage of FREE shipping by selecting USPS Global Priority.

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I need my order sooner. Are there any quicker shipping options? Yes. We offer USPS Priority ($5 USD), Fed Ex Express Saver ($13 USD), USPS Express ($16 USD), Fed Ex Overnight ($20 USD). Remember, our bracelets normally ship in 2-3 business days. If you need your order by a certain day, please let us know and we will do our best to meet your needs. Outside of the continental United States, we offer USPS Global Express ($23.00 USD).

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How long will it take to get my bracelet? Because all of our items are custom hand-made pieces, our production times may vary based upon the time of year. Typical production time is 2 to 3 business days. However, during peak periods around Mother's Day and Christmas, allow up to two weeks. If you need your item by a certain day, please let us know in the comments section at the last step of check-out and we will try our best to meet your needs. We also offer several shipping options including Federal Express Overnight. The total time to receive your item will be the production time plus shipping time.

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Can I order a MommyBracelet to be shipped outside of the United States? Yes. We offer several shipping options for locations outside of the United States. Any duties and taxes, if imposed on your order, are due at time of delivery (these charges are not calculated during checkout and are not collected by MommyBracelets.com). Please consult your local customs office for more details about duties and taxes. All prices and charges at MommyBracelets.com are quoted in US dollars.

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Do you ship to APO/FPO addresses? Yes. Simply follow these steps when entering your address: 1)Enter the recipient's full name and address in the relevant fields. 2)Enter "APO" or "FPO" in the City field. 3)Select "AE" from the State dropdown if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Select "AA" if the recipient is stationed in the Americas. Select "AP" if the recipient is stationed in Asia or the Pacific. Shipments to APO/FPO addresses are sent using our standard shipping option, USPS 1st class. Any duties and taxes, if imposed on your order, are due at time of delivery (these charges are not calculated during checkout and are not collected by MommyBracelets.com). Please consult your local customs office for more details about duties and taxes.

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Ordering, Security and Privacy

Do you have a print catalog? At the present time, our website serves as our only catalog. If you want something special that you do not see on our website, email us your request. We will do our best to create that special piece of jewelry, just for you.

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Are my transactions secure? Our website is housed on a secure server. The transfer of information between you and Mommybracelets.com is protected by Secure Socket Layer (SSL) technology, the highest standard of encryption technology available on the Internet. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet.

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How do I know when I am secure mode? If you look at the web site address in your browser window, the secure areas of our site will begin with "https://". The "s" stands for secure. Internet Explorer and Netscape browsers also have visual symbols to tell you whether a web page is secure or not.

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I can't complete my order. Some browsers and some company firewalls do not permit secure communication such as at MommyBracelets.com. If for any reason, you cannot access a secure server to place your order, please email us at customercare@mommybracelets.com. We will be glad to help you place your order.

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Do you use cookies? MommyBracelets.com uses cookies to make your shopping experience more efficient and convenient. Cookies are not required for you to shop on our site or place an order. You may, however, be limited on the number of items that you can place in your shopping cart at one time. In addition, several areas of our site such as "My Account" may not be accessible with cookies turned off and you may have difficulty modifying shipping or billing addresses. We recommend having cookies turned on for the best shopping experience.

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What are cookies? A cookie is a small text file placed on your computer. At MommyBracelets.com, we use cookies to help us keep track of items in your shopping cart and to identify you as you proceed through checkout.

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What about my Privacy? MommyBracelets.com is committed to protecting your privacy. We do not sell, rent or otherwise share your personal information with any other companies. Period. When you place an order with us, we ask for your contact information (your name, phone number, address and email address). We use this information to process your order, to send you updates on your order status and to get in touch with you if we have trouble processing your order. If you sign up for our mailing list, we ask for your email address so that we can contact you regarding special offers and products from MommyBracelets.com only. We do not share your information with any third parties. If you do not wish to receive these notifications, we will honor your request not to send them to you.

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